SuiteCRM Hosting

Open your pod and sign in with the administrator details configured for your deployment. PikaPods' SuiteCRM image initializes the application automatically and uses the ADMIN_USER and ADMIN_PASS settings for the first administrator; it does not require you to run the upstream server installer.

After signing in, set your administrator email address and complete the user wizard for your time zone, date format and currency. Then add your team and a small set of accounts and contacts. If you do not have the administrator details, check your pod configuration or contact PikaPods support rather than assuming an upstream default.

No. PikaPods sets up and runs SuiteCRM for you, including OS and app updates and HTTPS. You won't touch Docker or a server. Your files and database stay accessible if you ever want to move them elsewhere.

Yes, for email features. Configure an external SMTP account for outgoing messages, assignment notifications and password resets. Connect an existing IMAP mailbox to read incoming mail, or a group mailbox for email-to-case workflows. The email administration guide explains the account types and OAuth options.

PikaPods does not supply mailboxes or email sending. Use SMTP submission ports 465 or 587 because port 25 is blocked; provider fees and sending limits are separate. Email campaigns also need a bounce-handling mailbox.

SuiteCRM is a browser-based application: open your pod URL on your computer or mobile browser. Native mobile apps and connectors advertised by third parties are separate products and may require paid extensions; they are not included with the pod. The SuiteCRM 7 user guide matches this hosted generation, rather than the different SuiteCRM 8 interface.

Set up incremental backups to S3 in your pod settings for automatic nightly snapshots, or download your files and database yourself. We keep whole-server backups for server failures, but they aren't a per-pod restore service, so your own backup is what protects your data.

You can use SuiteCRM instead of Salesforce and Zoho CRM. PikaPods runs it for you, and you can move your files and database elsewhere.

The core SuiteCRM 7 modules described here are part of the open-source application, not a premium feature tier. Paid support, vendor services and third-party marketplace add-ons are separate. Self-hosting does not include every add-on sold for SuiteCRM.

Do not assume an extension will survive an update. PikaPods' image persists Studio changes in the custom directory, but not the modules and themes directories where Module Loader packages may write files. Those packages can disappear when the application image updates. Prefer Studio for supported customization and check the image's persistence caveat before relying on an extension.

No. You add prepaid credit and your pods are billed by the hour from that balance, rounded up to full hours. There are no contracts or minimum terms: delete a pod anytime and billing stops. Optional automatic top-ups keep your pods running without manual payments.

You do. And you're in full control. If you ever want to download, migrate, edit or delete your data, just enable file and database access for your pod and it will be right there.