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FreeScout Hosting

Managed FreeScout, ready in under a minute.

FreeScout turns a shared support email address into an organized inbox for a team. Assign conversations, leave internal notes and keep customer replies together so colleagues can see what has already been done.

The core app supports unlimited agents and mailboxes, with a familiar email-style interface and collision warnings when colleagues open the same conversation. Optional modules add capabilities such as a customer portal, workflows and integrations; check each module’s price and hosting requirements before installing it.

It is an open source alternative to Help Scout.

Run FreeScout Project Website
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FreeScout in action

Handle customer email as a team, with clear ownership and private notes alongside each conversation.

FreeScout dashboard showing a shared mailbox and conversation assignment counts
See unassigned conversations and your own workload at a glance.
FreeScout conversation view showing a newsletter, assignment controls and previous conversations
Read messages alongside customer history and assign conversations to your team.

What you can do with FreeScout

Shared inboxes

Bring support mailboxes into one place and assign conversations to the right person.

Internal notes

Leave private context for colleagues without including it in the customer’s email thread.

Team coordination

See collision warnings when another agent opens the same conversation, helping your team avoid duplicate replies.

Optional modules

Extend the core inbox with additional capabilities. Some modules cost extra, and modules that require terminal migration commands may not work on PikaPods.

What users say about FreeScout

Summarized from public community discussions about FreeScout, not about PikaPods.

Practical team inbox

Users describe FreeScout as useful for day-to-day support: one values its responsive interface and mix of free features and paid upgrades, while another reports their team still relies on it after several years (shared-inbox discussion, long-term team use).

Benefits of hosting FreeScout with PikaPods

Predictable and affordable pricing
No subscription, hourly billing, from $3.07/month.
Well-tested auto updates
Every update is tested before it reaches your pod.
Your data stays private
We only sell hosting. No ads, no profiling.
Secure by design
Isolated containers, encrypted connections, built-in firewall.
No vendor lock-in
Download your data anytime via SFTP.
EU and US locations
Choose the region your pod runs in.
SSL and your own domain
Free SSL, on our address or your own domain.
Your own backups
Nightly encrypted backups to your own S3 storage.

See how PikaPods works

Frequently asked questions

Setting up FreeScout

About FreeScout and PikaPods

Ready to deploy FreeScout?

Start free with $5 welcome credit. Your pod is ready in under a minute.

Run FreeScout