PikaPods Terms of Service

Last updated: Mar 24, 2022

Thank you for using PikaPods.

These Terms of Service ("Terms") apply to your use of our website, products, and services. Please read them carefully and let us know if you have any questions. By using PikaPods, you agree to be bound by these Terms. If you're using PikaPods on behalf of an organization, you agree to these Terms on behalf of that organization.

Uploaded Content

Any files you upload to PikaPods belong to you and you are responsible for obtaining relevant licenses. If we learn of prohibited material stored on our service, we reserve the right to remove it.

Currently two regions are available: EU (European Union) and US (United States). More regions may be added in the future.

Service Abuse

Please use this service like a civilized person. If we notice abuse, like crypto mining, excessive CPU usage or excessive data transfers, you will be given a warning, after which your account may be terminated if the behavior is not corrected.

Reporting abuse: If you notice any abuse or unauthorized material on our servers, please let us know via [email protected] and we will review and remove it within 48 hours.

Payment Processing

All products are priced in USD and processed securely through Stripe Inc. only. When entering your credit card all payment details will be stored securely with Stripe Inc. We never see or process your payment details.

Unpaid Accounts

If you don't have an active payment method on file and have exhausted your free starting credit, we will pause your pods and ask you to add a payment method. If your account remains unpaid for more than 30 days we will assume you no longer need the service and remove your data from our system.

Refund Policy

You will be billed for actual resource usage, as shown in your account dashboard for the preceding month or preceding quarter if the amount is below $10. You will receive a detailed bill 7 days before your payment method is being charged.

If you notice any errors in your charges, please get in touch with support and we will rectify the problem. There will be no refund for services already consumed.

Taxation

Based on your location and billing address, the VAT applicable in your country will be added for individual customers and business without a valid VAT number. We will forward all VAT payments to the responsible tax authorities on a quarterly basis. If you are buying for a company with a valid European VAT number, be sure to enter it in your billing details.

Trademarks

All product names and trademarks are the property of their respective owners, which are in no way associated or affiliated with us. Product names are used solely for the purpose of identifying the specific products that can be deployed by our customers on our service in an unmodified form. Use of these names does not imply any co-operation or endorsement unless stated otherwise.

Data Backups

We store server-wide offsite backups of all user data in a separate geographic location. This includes snapshots of past data status. If you need to restore data for a single application we can provide you with a snapshot of your data in exchange for a small administrative fee. In the future this may be automated and become available as free service.

Limitation of Liability

To the fullest extent allowed by law, PikaPods (and Peakford Ltd) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (A) your access to, use of, inability to access, or inability to use our service; (B) any third party conduct or content on PikaPods, including any defamatory, offensive, or illegal conduct of third parties; or (C) any unauthorized access, use, or alteration of your content.

Linked Products and Services

We are proud to be part of a wider community, which includes different open source projects and complementary services. Sites that we link to may contain links to websites, services, and advertisements that we neither own nor control. We don't endorse or assume responsibility for any third-party sites, information, materials, products, or services.

Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and PikaPods. If any provision of these Terms is found to be unenforceable, the remaining provisions of these Terms will remain in full force and effect.

Modification

The Terms may be modified from time to time. If we make changes that we believe will substantially alter your rights, we will notify you. You'll agree to accept any changes or revisions to the Terms by continuing to use our service.

Privacy

Please see the Privacy Policy for information on data privacy.